Do I need to register on this website?
Yes. The psychological services of this website can only be used, if you are a registered user of virtual-psychology.com. Please make sure the data you enter into the registration form is accurate and complete. Registered members enjoy regular benefits: free sessions, discounts, free sessions for their friends and families, bonus time, and bonus credit.
E-mail counseling psychology: How do I use this service?
You can choose e-mail counseling from the services menu of the website. You will find a very simple contact form. All the information entered in that form goes directly to me, the Clinical Psychologist. Describe the issue you would like to receive counseling on in as much detail as you like to provide. I will work on your concern and reply to the e-mail address you have used in the contact form. My professional counseling concerning the issue you described will then be sent to your inbox. If you have a freebie coupon code make sure to enter the number into the coupon field of the form.
Skype counseling session: How do I use this service?
This service is still under construction. But this is how it will work: You add me as a contact to your Skype account. You can then see my status. If I am busy, it means I am in a session with another client and won’t be able to respond. If I am offline I won’t be able to respond either. Yes, psychologists need some sleep too sometimes! 🙂 But if the status icon is green and available, send me a message and I will let you know when we can talk or chat. I only do one session at a time. So you may have to wait, if another customer booked a service before you did.
Virtual Worlds counseling sessions:
This service is still under construction. But I will describe to you how it will work. You create a virtual avatar (or use your existing one) on the Second Life website. You then download the software to your PC and install it. Log in with your Second Life username and password. Then you simply contact my avatar in a private message. I will teleport you to a private virtual location and you can have your counseling session in your Instant Message chat window by typing or voicing with me. You will also be able to pay for a session with the virtual currency either directly to my avatar or via the Lindex marketplace.
This service is still under construction. But this is how it will work: You have to be an active user of the MMORPG game World Of Warcraft. WoW installs a client called Battlenet to your computer. Add my gaming tag to your battlenet account and as soon as my status shows that I am available, we can talk. This is a chat service only, voicing is not possible. If you would like to use voice, please use the Skype service. You can request my gaming tag through the contact form at the end of this page.
The services are too expensive for me. How can I lower the cost?
Keep an eye out for gifts and coupons, that we regularly make available to customers via e-mail or our social media. If you see such a gift card, you may use it with the terms that apply for that particular gift card. You will not get cash value as a gift, but you can reduce the session costs or even get some for free. You can also lower the cost by becoming a loyal VIP Pro Member.
What forms of payment do you accept?
The Payment methods I accept are Paypal and Skrill. If you do not own an account for either of the two payment methods, tell me about it during the sessions to provide you with informations for a wire transfer, direct banking, webmoney or other payment options. Virtual Worlds residents may also pay with Linden-Dollars or Bitcoin (digital currencies).
Payment & Billing: When will I be billed for a service?
You will receive your invoice via email after the completion of the session. You will not be asked to pay in advance. Payment is due after every session within two weeks.
I did not receive an invoice after the session was completed. What should I do?
Please contact me and let me know about the problem. I can send you the invoice again. Make sure that the email you have given me is valid and working. Check your spam folder,too. If you scroll to the bottom of the page, you can find the contact form. The contact form will send your message to my inbox.
Do you have a refund policy?
Generally refunds are not granted, because the therapists time is used, much like other medical professionals. However, I make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) dictate the reason for the refund request. If a refund is not granted, I may be able to make accommodations some other way, for example a credit or coupon for future service. Your application for a refund must reach my inbox through the contact form below this post within 21 days after completion of the service you seek the refund for.
Do you offer free consultations?
Trial gift cards are handed out randomly through our social media. You can also apply for a trial session. Contact me for a trial by using the form at the end of this page. The session will not last the usual 50 minutes, but 20 minutes. In this time frame you can get to know me and see if we are a good fit.
VIP Membership Pro Benefits – How do I become a PRO member?
You automatically become a PRO member, after having had a few sessions with our clinical psychologist. The psychologist will inform you about your PRO Upgrade. The PRO upgrade has no fee and you do not need to take any action to elevate your account status to a PRO account. It is simply an automated upgrade, to show you that we value you as a return customer. Being a PRO member has several advantages, such as discounts, gifts, and freebies. I therefore recommend that you use the same e-mail address when contacting me.
When will the therapist respond to my message?
If you use the e-mail service I usually respond within 10 hours. Sometimes I get a lot of messages at once, so it may take up to 24 hours. I can’t rush the replies, because I send you quality counseling replies with 100% original therapy content. Quality is incredibly important to me.
I do not really like to type.
That is not a problem. Skype and Virtual Worlds sessions allow you to use audio for your counseling appointment.
Do you offer couples therapy?
Yes. With couples counseling you and your partner will share the same therapist. You won’t have to find time for both of you to visit the therapist’s practice. You and your partner can sign in to a shared private conversation on Skype, you can write your e-mails together or separtely, you can use a private conference window in virtual worlds. You won’t have to rearrange your lives or hire a babysitter.
Is online therapy effective?
Yes. Over the last decade numerous research studies have shown the effective potential of online therapy. You can click here to read current research about the effectiveness of online counseling.
Will I always have the same therapist?
I am a Clinical Psychologist working this website and all the services by myself. You are stuck with me! 🙂
I would like to book a counseling session for a friend.
You cannot book a session for anyone else but yourself. You may however discuss concerns that are not originally yours, such as a problem your child or friend may have. But it has to be you initiating the services of this website and covering the invoices.
I am under 18 years old, but I wish to speak to the Clinical Psychologist.
If you are under 18 years old, you cannot be a client on this website. However, you can ask your guardian (parent) to speak to me in your stead.
Do you accept insurance?
I do not accept insurance in order to keep our conversations entirely confidential. You can find out more about confidentiality here.
Are the sessions anonymous?
One of the biggest obstacles that prevents people from going to a therapist is stigma associated with therapy. I want to make sure you feel safe with me. Privacy and anonymity are incredibly important to me. You have the opportunity to use a unique username for the sessions, for example: you can create a therapy-only skype account or a separate e-mail address or a virtual avatar. It’s completely up to you whether or not you reveal your real name.
What are the publications about?
The content is all about articles, written for your personal information. They are written by me, the clinical psychologist and owner of this website. You can read them for free and inform yourself about any topic listed. If you find something that interests you, you may want to discuss it during your session with the me.
Can I submit a publication?
You can submit an article you have written to this website for publication. There are a couple of rules though. Your article must be about psychology or psychology related. You can write a real or fictional story, anything that expresses one of your perspectives about a psychological matter. The language in your article must be generally acceptable. You can use an article to promote your website, but the article needs to have quality content and must be original. Copied content is not acceptable.
What is a gift or a coupon?
Gifts and coupons are regularly given out through our social media pages and via email. When you register on this site, you become eligible for the gifts and discount coupons. When you like or follow a social media page of ours, you may just find such a coupon one day. A coupon may get you a discount on sessions, more talking / chatting time with the therapist, free minutes or a free trial session. Keep track!
Can I use your services on my iPhone, iPad?
Of course. If need be, simply install the respective apps to your device, such as Skype. There is one exception: Virtual Worlds services can only be provided on PCs or laptops, because the software required to operate a virtual worlds avatar is not compatible with mobile devices.
What kind of information may I not share?
I am a therapist. May I join your counseling team?
To keep people safe and information private, I am working on this website entirely by myself and I only share the sessions with the individual client.
Are you experiencing any technical difficulties on virtual-psychology? Feel free to contact me.